Exchange and Return Policy

You can return items received from us if they are damaged, defective, or not as described on our online store, within 14 days from the date of receipt, in accordance with the Consumer Protection Law.

If you return items according to the stated conditions, we will refund the cost of the item including the shipping cost, using the same method we received the payment. Please review our payment and refund methods.

If you purchase a product during a promotional period that includes discount vouchers or promotional products (e.g., buy one piece, get the second one free), you must also return all free items associated with the product being returned. We will refund the actual amount paid for the product if it is returned after the promotional period or if discounts on the product during the promotion have been canceled.

If you wish to return goods and products, please contact us at least 48 hours before returning the items and before the 14-day return period expires.

Returned products must be in their original condition at the time of receipt, within their original packaging, and without any defects or damage caused by misuse.

Returned products will be inspected and reviewed. If any of the above reasons for return are found, or if damage from misuse is detected, or if the products are not in their original condition or are missing their original packaging, we regret that we will have to cancel the return request and return the item to you without refunding the amounts due for the product.

Some products have specific return and exchange policies, which will be considered when submitting a return or exchange request.

When submitting a return request, you can choose between returning the products for a refund or exchanging damaged products for the same type and specifications.

Currently, returns cannot be arranged through the shipping company and can only be handled through our online store. Therefore, please contact us if you wish to initiate a return.